Travelocity® today announced an unprecedented addition to the Travelocity Price and Service Guarantee that gives consumers a level of price protection on
hotel bookings not available from other online travel sites. While competing sites offer price protection on
hotel bookings only when lower prices are found on their respective sites, or only within the supplier's cancellation window, Travelocity customers who find the same
hotel booking for less elsewhere online (excluding
hotels booked using a name-your-own-price service) any time prior to the day of check-in, can notify Travelocity and receive a refund for the difference in price. Additionally, as a special offer to introduce the
hotel price match guarantee, between now and Dec. 31, 2009, customers will also receive a $50 discount toward future travel.
In another move that solidifies Travelocity as the only completely worry-free place to book a
hotel, the company no longer charges Travelocity change or cancel fees for
hotel bookings or vacation packages (excluding last minute packages) and has reduced its
hotel booking fees nationwide on
www.travelocity.com .
"For several years, the Travelocity Guarantee has been a key differentiator for us," said Tracey Weber, president, Travelocity North America. "For it to remain that way, we realized that it was time to bring our competitive prices more to the forefront. Giving our
hotel shoppers the most flexibility and peace of mind when they book through us was the logical place for us to start."
Despite this increased emphasis on low prices, the expanded Travelocity Price and Service Guarantee remains grounded in the tenets of the original Travelocity Guarantee introduced in 2005. Travelocity was the first online travel company to guarantee that "everything about your booking will be right, or we'll work with our partners to make it right, right away." Travelocity's most comprehensive method of proactively contacting customers regarding uncontrollable events that could disrupt their trip also remains in place. For more details and for complete terms of the Travelocity Price and Service Guarantee, log on to
www.travelocity.com/guarantee .
About Travelocity Global
Travelocity® is committed to being the traveler's champion -- before, during and after the trip - and provides the most comprehensive and proactive guarantee in the industry (
www.travelocity.com/guarantee ). This customer-driven focus, backed by 24/7 live phone support, competitive prices and powerful shopping technology has made Travelocity one of the largest travel companies in the world with annual gross bookings of more than U.S. $10 billion. Travelocity also owns and operates: Travelocity Business® for corporate travel; igougo.com, a leading online travel community; lastminute.com, a leader in European online travel; and ZUJI, a leader in Asia-Pacific online travel. Travelocity is owned by Sabre Holdings Corporation, a world leader in travel marketing and distribution.
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